Years ago, a new boss arrived. He did not send flowery emails to his staff like his predecessors did, and did not produce a new mission statement, like every boss did before him. We were very surprised.
Then, our system administrator made a huge mistake and unplugged a wrong server from the network. A major outage resulted. The boss called him into his office. The Sys Admin expected the worst, he started saying "It is my fault..." but the boss interrupted him. "As your manager, I should have made sure that cables were clearly labelled so such a mistake would be difficult to make." Together the two of them labelled every cable and server in the data centre.
Then, he noticed that his tech support team was not handling trouble tickets well. He got the budget to send them to training. Never a reprimand, nor a patronizing comment from him.
When he finally spoke at all-hands, he never mentioned any of what he did, he only spoke of successes of his employees, calling them out by names. He made each one of us feel very special. He was fiercely loyal to his employees, often putting his own neck on the line.
What he got back was our utmost dedication. He never asked for it, he did not need to.
~ Jim P Dougherty
A leader is one who knows the way, goes the way, and shows the way.
~ John C. Maxwell